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Sr IT Service Desk Analyst

Anderson, SC 29621

Posted: 04/03/2024 Employment Type: Direct Hire Industry: IT / Engineering Job Number: 7780 Pay Rate: 75,000

Job Description

Wheeler Staffing Partners is currently seeking a Senior IT Service Desk Analyst to join our team. In this role, you will be responsible for delivering day-to-day activities for Incident Management, Request Management, and Service Desk processes. Your primary focus will be on ensuring the smooth operation of IT services by promptly addressing incidents and fulfilling service requests, all while adhering to existing documentation to support these activities.

Location: Anderson, SC – Onsite Monday-Friday
Annual Salary: 75k-80k/yr

Primary Duties
  • Collaborate with service analysts across all GIS functions to meet and where possible exceed agreed Service Level Agreements (SLAs)
  • Deliver day-to-day activities for Incident Management, Request Management, Service Desk processes, while following the documentation available to support these activities.
  • Complete relevant training on the execution of all in scope processes and procedures
  • Recommend and, when applicable, implement continuous enhancements to operational procedures.
  • When assigned, deliver project work, to defined timelines and budget.
  • Complete tasks on handover and implementation of new Service Excellence ways of working from GIS.
  • Transformation into day-to-day operations
  • May be assigned to other projects and duties.

Job Qualifications
  • Experience in a Service Management role or end-user support role in a fast paced industrial or manufacturing industry; essential.
  • Practical knowledge of IT Service Management systems and processes, and the associated frameworks, e.g. ITIL or similar; essential
  • Experience of dealing with customers, providing both telephone and remote virtual desktop support; essential
  • Service performance measurement and reporting skills; essential.
  • Good business communications skills in English and local language; essential
  • Basic knowledge of Networking, WAN and LAN technologies; essential
  • Technical knowledge of client and server OSs (Windows 10, Windows Server 2012, 2016, 2019) and Office applications (2013, 2016, 2019, O365); essential
  • Knowledge of Backup & Restore Processes; essential.
  • Ability to drive to other locations as needed.
  • Experience of working at a local, regional, and global level, and understands the benefits and opportunities within this environment.
  • IT Operating Model change experience; desired

WSP specializes in filling your company’s contract, contract-to-hire, direct hire, contingency, and executive positions with professional candidates. From our Executive Retained Search Teams, Direct Hire and Contract Staffing Professionals, and RPO Service offerings we create models to deliver a world-class service, with a sense of urgency and professionalism. Our connections and our candidates combined with a staff backed by over 20 years of experience, ensure that our clients are seeing the right candidates for their career openings.

WSP is committed to creating a diverse environment and is proud to be an equal-opportunity employer.

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About Anderson, SC

Discover your next career opportunity in the vibrant city of Anderson, South Carolina! Nestled in the heart of the Upstate region, Anderson boasts a perfect blend of small-town charm and big-city amenities. With a bustling downtown area filled with local boutiques, art galleries, and delicious Southern cuisine, along with easy access to the stunning Lake Hartwell and Clemson University's exciting sports events, Anderson offers a unique quality of life for job seekers looking to thrive. Explore our job listings today and embark on a fulfilling career journey in this dynamic and welcoming community.