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ServiceNow CMDB Solution Engineer, Contract

Dallas, TX 75390

Posted: 02/07/2024 Employment Type: Contract Industry: Accounting Job Number: 7695 Pay Rate: 55.00

Job Description

Wheeler Staffing Partners is hiring a ServiceNow CMDB Solution Engineer, Contract position. As the ServiceNow CMDB Solution Engineer, you will play a pivotal role in the designing, configuring, and implementation of the ServiceNow Configuration Management Database solutions to meet unique business needs. This role requires a deep understanding of IT asset management, configuration management, and ServiceNow platform capabilities. The CMDB Solution Engineer is responsible for ensuring that the configuration management of ServiceNow Application and Service portfolios are standardized and sustainable. We are looking for a self-starter to come in as the ServiceNow CMDB expert to serve as a subject matter expert and trusted advisor providing ServiceNow support, training and guidance to leadership, business partners and internal teams. 
Location: Dallas, Texas (Hybrid)
Length of assignment: 6 months – 1 year

  • CMDB Design and Architecture: Design and Implement ServiceNow CMDB solutions that align with service owners' business goals and objectives. Define configuration item (CI) classes, relationships, and attributes to ensure accurate representation of the ITSM landscape.
  • Configuration Item (CI) Discovery: Work with service owners to identify and classify CIs correctly. Develop approaches for CI identification, including automated discovery and manual data entry processes.
  • Data Integration: Integrate CMDB with other ITSM modules and third-party systems to ensure real-time data synchronization and consistency.
    Relationship Mapping: Create and maintain relationship maps between CIs to provide insights into dependencies and impacts on IT services.
  • Governance and Data Quality: Maintain data governance practices to maintain data accuracy, integrity, and completeness within the CMDB.
  • Change Management: Develop and enforce change management processes for the CMDB to ensure that updates and changes are tracked and approved.
  • Service owner Collaboration: Collaborate with service owners to understand their business processes, requirements, and challenges. Provide expert advice and recommendations to improve their CMDB implementations.
  • Documentation: Create comprehensive documentation of CMDB designs, configurations, and processes for service owner reference.
  • Training and Support: Provide training and support to service owners' teams to ensure effective CMDB utilization and ongoing maintenance.
  • This is a 1-year assignment with an opportunity for transition to a permanent role based on performance and business needs.
  • 5-10 years of ServiceNow experience required.
  • ServiceNow Administrator certification required.
  • ServiceNow CMDB certifications preferred but not required.
WSP specializes in filling your company’s contract, contract-to-hire, direct hire, contingency, and executive positions with professional candidates. From our Executive Retained Search Teams, Direct Hire and Contract Staffing Professionals, and RPO Service offerings we create models to deliver a world-class service, with a sense of urgency and professionalism. Our connections and our candidates combined with a staff backed by over 20 years of experience, ensure that our clients are seeing the right candidates for their career openings.

WSP is committed to creating a diverse environment and is proud to be an equal-opportunity employer.

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Kala Blanton

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