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Wheeler Staffing Partners
https://wheelersp.wpengine.com/wp-content/uploads/2021/05/JB-Square-200x200-1.png
https://www.wheelersp.com
https://www.wheelersp.com
USD
20.00
HOUR
true
Service Desk Specialist
Posted: 03/27/2024
2024-03-27
2024-05-03
Employment Type:
Contract to Hire
Industry: IT / Engineering
Job Number: 7769
Pay Rate: 20.00
Job Description
Wheeler Staffing Partners is seeking a Service Desk Specialist. The Service Desk is a frontline troubleshooting department for all our store locations. We troubleshoot software applications, hardware, network, video and telephone systems and services. In addition, this position is responsible for the repair, remote support, and installation of all PCs, video equipment, printers, peripherals, and network devices. This position requires travel to store locations to install or remove equipment for various locations within the United States.
Onsite - Fort Worth, TX
Job Responsibilities:
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WSP specializes in filling your company’s contract, contract-to-hire, direct hire, contingency, and executive positions with professional candidates. From our Executive Retained Search Teams, Direct Hire and Contract Staffing Professionals, and RPO Service offerings we create models to deliver a world-class service, with a sense of urgency and professionalism. Our connections and our candidates combined with a staff backed by over 20 years of experience, ensure that our clients are seeing the right candidates for their career openings.
WSP is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Onsite - Fort Worth, TX
Job Responsibilities:
- Providing technical support to customers, troubleshooting hardware and software issues by phone.
- Respond to questions from callers and remotely assist with technology problems.
- Follow standard operating procedures; accurately logging all help requests using call tracking software.
- Accept general responsibility for maintaining software/hardware installations within corporate policies.
- Escalates incidents to a higher-level technical support group only when necessary.
- Conducts customer satisfaction call-backs and ensures that all resolved tickets are closed.
- Facilitates and carries out communication of service outages, both planned and unplanned.
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves basic technical problems.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
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- High School diploma or GED
- 1+ years of Service Desk or Help Desk experience in a corporate environment
- A+, Network+, MCP or MCSA CertificationsÂ
- Experience in pawn, loan, banking, or consumer finance preferred
- Knowledge of business standard software: MS Office, O365, Anti-virus, Windows 7, Windows 10, and VPN
- Basic hardware troubleshooting and repair of desktop PCs, laptops, and PC peripherals
- Knowledge of basic network concepts and technologies as well as remote support of Network and POS systems
WSP specializes in filling your company’s contract, contract-to-hire, direct hire, contingency, and executive positions with professional candidates. From our Executive Retained Search Teams, Direct Hire and Contract Staffing Professionals, and RPO Service offerings we create models to deliver a world-class service, with a sense of urgency and professionalism. Our connections and our candidates combined with a staff backed by over 20 years of experience, ensure that our clients are seeing the right candidates for their career openings.
WSP is committed to creating a diverse environment and is proud to be an equal opportunity employer.
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