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Quality Assurance Specialist

Albuquerque, NM 87113

Posted: 03/08/2023 Job Number: 7203 Pay Rate: 42,000

Job Description

Wheeler Staffing Partners is seeking a Quality Assurance Specialist in Albuquerque, NM. The Quality Assurance Specialist will be responsible for conducting in-home visits at clients' homes to monitor and report on the quality of services being provided by Home Care Aides, and to determine whether existing care plans are adequate to meet client needs. Covid vaccination required by date of hire for this position. Apply today!

Quality Assurance Specialist Responsibilities: 
  • Monitors client’s condition and performance of duties by Home Care Aides
  • Maintains all company and Department on Aging rules, regulations, and standards
  • Conducts home visits to new clients to welcome and review the Welcome Packet
  • Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being
  • followed
  • Prepares and completes accurate evaluation reports and case notes as needed
  • Maintains schedules to assure timely completion of all assigned home visits
  • Attends weekly branch meetings
  • Maintains a high degree of confidentiality at all times due to access to sensitive information
  • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
  • Follows all Medicare, Medicaid, and HIPAA regulations and requirements
  • Abides by all regulations, policies, procedures and standards
  • Performs other duties as assigned
  • Maintain positive internal and external customer serevice relationships
  • Maintains open lines of communication
  • Plans and organizes work effectively and ensures its completion
  • Meets all productivity requirements
  • Demonstrates team behavior and promotes a team-oriented environment
  • Actively participates in Continuous Quality Improvement
  • Represents the organization professionally at all times
Quality Assurance Specialist Requirements: 
  • Minimum of 3 years’ experience working in the field of senior services, or related social service
  • CNA certificate and license preferred; or similar training
  • Must demonstrate strong interpersonal and communication skills
  • Represents the organization professionally at all times
  • Must be client focused and customer service driven
  • Computer experience – Microsoft Word and Excel
  • Must have reliable transportation, valid driver’s license and insurance for travel within the branch service areas
WSP specializes in filling your company’s contract, contract-to-hire, direct hire, contingency, and executive positions with professional candidates. From our Executive Retained Search Teams, Direct Hire and Contract Staffing Professionals, and RPO Service offerings we create models to deliver a world-class service, with a sense of urgency and professionalism. Our connections and our candidates combined with a staff backed by over 20 years of experience, ensure that our clients are seeing the right candidates for their career openings.
WSP is committed to creating a diverse environment and is proud to be an equal opportunity employer


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Jessie Durban

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