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Wheeler Staffing Partners
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Job Title: Value-Based Care Customer Service Representative
Employment Type: Contract
Location: Tampa, FL (Fully Remote – Must work EST hours)
Compensation: $17 – $18/hour
Schedule: Monday – Friday, 8:30 AM – 5:00 PM EST
Position Summary:
Wheeler Staffing Partners is hiring on behalf of a client for a Value-Based Care Customer Service Representative. This fully remote position supports a healthcare organization by handling inbound inquiries related to eligibility, benefits, claims, and authorizations. Candidates must be detail-oriented, customer-focused, and experienced in a call center or healthcare setting.
Key Responsibilities:
Knowledge, Skills, and Abilities:
Education and Experience:
Apply today to be considered for this fully remote opportunity with a leading healthcare team, represented by Wheeler Staffing Partners.
Value Based Care Customer Service Rep
2025-10-24
2025-12-14
Employment Type:
Contract
Industry: Professional Services
Job Number: 8856
Pay Rate: 17.00
Job Description
Job Title: Value-Based Care Customer Service Representative
Employment Type: Contract
Location: Tampa, FL (Fully Remote – Must work EST hours)
Compensation: $17 – $18/hour
Schedule: Monday – Friday, 8:30 AM – 5:00 PM EST
Position Summary:
Wheeler Staffing Partners is hiring on behalf of a client for a Value-Based Care Customer Service Representative. This fully remote position supports a healthcare organization by handling inbound inquiries related to eligibility, benefits, claims, and authorizations. Candidates must be detail-oriented, customer-focused, and experienced in a call center or healthcare setting.
Key Responsibilities:
-
Answer incoming phone calls using an ACD phone system
-
Retrieve and respond to voicemails promptly
-
Provide accurate information on eligibility, benefits, claims, and referral status
-
Assist healthcare providers with claim, authorization, and eligibility inquiries
Knowledge, Skills, and Abilities:
-
Strong customer service orientation
-
Excellent communication skills (verbal and written)
-
Detail-oriented with strong organizational and multitasking abilities
-
Familiar with healthcare billing and terminology, including CPT, ICD-10, HCPCS codes, HCFA1500, and UB04
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Ability to work independently in a quiet, remote work environment
Education and Experience:
-
1–3 years of customer service experience (call center or healthcare setting preferred)
-
High school diploma or equivalent required
-
Bachelor's degree preferred
-
Previous remote work experience is a plus
Apply today to be considered for this fully remote opportunity with a leading healthcare team, represented by Wheeler Staffing Partners.
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