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Patient Access Rep. II
Job Description
Patient Access Representative II
Location: Lebanon, NH
Employment Type: Contract-to-Hire
Shifts:
Outpatient / Clinical Areas
• Hematology/Oncology 3K – 6:30a–3:00p (Mon–Fri)
• Ultrasound 3S – 7:00a–4:00p
• CT/MRI 3Z – 0.7 FTE, 5:30a–2:00p
• Occ Health/General Surgery 4L – 8:30a–5:00p
• Same Day Surgery – 5:30a–2:00p
Outpatient Surgery Center (OSC)
• 5:45a–4:15p (Monday–Thursday)
Admissions
• 8:00a–6:00p (Sunday–Wednesday)
Emergency Department
• 9:00a–9:00p (Sunday–Wednesday)
• 1:00p–1:00a (Sunday–Wednesday)
• 6:00p–6:00a (Sunday–Wednesday)
Salary: $19-$23 per hour
Job Summary:
Wheeler Staffing Partners is seeking Patient Access Representatives II in Lebanon, NH. This role supports departmental efficiency through scheduling, registration, patient pre-admission/admission, reception, and discharge functions. The Patient Access Rep II must accurately obtain patient demographic data and perform compliant patient liability collections before, during, and after the date of service.
Responsibilities:
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Greet customers and provide world-class customer service
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Complete full patient registration at date of service
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Adhere to financial and cash control policies and procedures
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Explain and secure hospital and patient legal forms (e.g., Advance Directives, Conditions of Service)
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Scan Protected Health Information and manage patient information packets/folders
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Educate patients on financial liabilities and employ compliant collection techniques
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Perform hospital cash reconciliation and secure payment entry following policies
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Verify insurance, benefits, coverage, and eligibility in line with CMS guidelines
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Complete assigned registration and financial clearance activities
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Obtain insurance authorizations for scheduled and unscheduled hospital services
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Secure inpatient visit notifications to payors
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Assist with scheduling and coordinating post-discharge care as needed
Requirements:
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High School Diploma or GED required
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Minimum 1 year customer service experience
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Preferred 1 year administrative experience in medical, health insurance, or related field
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Minimum typing speed of 35 WPM
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Working knowledge of PC, CRT, and printers
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Familiarity with hospital functions preferred
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Strong customer service skills and ability to work in a fast-paced environment
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Effective oral and written communication skills
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Medical Terminology course required
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Understanding of Third-Party Payor requirements preferred
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Ability to perform duties in at least two Patient Access service areas, including ED
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Skilled in professional negotiation for patient/guarantor collections
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Ability to build collaborative relationships internally and externally
Benefits:
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401(k) and matching
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Dental insurance
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Health insurance
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Vision insurance
Work Location: In person
About Wheeler Staffing Partners:
Wheeler Staffing Partners (WSP) specializes in contract, contract-to-hire, direct hire, contingency, and executive staffing. With over 20 years of experience, we deliver world-class service to connect the right candidates with the right career opportunities. WSP is committed to creating a diverse environment and is proud to be an equal opportunity employer.
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Looking for exciting job opportunities in Lebanon, New Hampshire? Explore our listings to find your next career move in this vibrant region nestled in the Upper Valley. Known for its picturesque landscapes, thriving arts scene showcased at AVA Gallery and Art Center, and cultural events at Lebanon Opera House, this area offers a perfect blend of small-town charm and big-city amenities. With easy access to Dartmouth-Hitchcock Medical Center and proximity to outdoor adventures at Dartmouth Skiway and Mascoma Lake, Lebanon presents a unique opportunity for professional growth and quality of life. Join us in discovering the endless possibilities for your career in this captivating New England gem. Start your journey today!