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Wheeler Staffing Partners
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https://www.wheelersp.com
https://www.wheelersp.com
USD
25.00
HOUR
true
Brian Pratt
Help Desk Support
Posted: 02/09/2024
2024-02-09
2024-08-22
Employment Type:
Contract
Industry: Professional Services
Job Number: 7702
Pay Rate: 25.00
Job Description
Wheeler Staffing Partners is hiring for a Desktop Support position. The Desktop Support will be supporting centers across the network with daily projects and activities as directed. Responsibilities include maintenance of IT equipment throughout the environment, managing multiple customer requests simultaneously including troubleshooting of all IT related equipment such as PCs, wireless handheld devices, printers, MACs, and other end user devices. The position will also require supporting of multiple locations remotely. This position reports directly to the IT Manager of the Services Support Desk.
Location: Scottsdale, AZ (Hybrid)
Contract Duration: 6 months
Responsibilities
Qualifications
WSP is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Location: Scottsdale, AZ (Hybrid)
Contract Duration: 6 months
Responsibilities
- High attention to detail to support users with technical issues over the phone and email while providing exceptional customer service.
- Follow standard Deskside operating procedures; accurately update tickets using the defined tracking software and processes.
- Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
- Work well with other members across the business to escalate or resolve tickets as quickly as possible.
- Take responsibility for issues from start through to a successful resolution.
- Exercise professionalism when working in our dynamic, fast paced environment.
- Take ownership of your work with limited supervision.
- Provide moderately complex technical support for end users.
- Lead installation, configuration, and maintenance efforts related to computer operating systems with an emphasis on macOSX.
- Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures
- Maintain adequate knowledge of operating systems and application software used to provide a high level of support.
Qualifications
- Tier 2/Mac support experience
- Associate or Bachelor degree in computer science and/or 3-5 years’ work experience in the specialty area or an equivalent combination of education and experience, required.
- Experience troubleshooting integrated and interdependent computer systems with an emphasis on macOSX.
- Ability to prioritize work priorities based on department and production objectives.
- Excellent written and verbal communication skills.
- Ability to work and make decisions independently in a fast-paced environment.
WSP is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Meet Your Recruiter
Brian Pratt
Director RPO and VPO Services
Brian Pratt is the Director of Recruitment Process Outsourcing (RPO) for Wheeler Staffing Partners. He outsources the management of the recruitment function (in whole or part) to a third-party expert to drive cost, quality, efficiency, service, and scalability benefits.
Brian attended Louisiana Tech University on a baseball scholarship where he discovered Recruiting; he has been working in the Recruiting and Staffing industry for over 30 years and has been with us for a year. He chose Wheeler because “Wheeler was best positioned to quickly adapt to the changing landscape of recruiting during this very difficult time” and describes his time here as client-focused and driven.
Brian is originally from the DFW area where he currently subsides with his family. He and his wife have been married for 29 years and have two boys who both graduated from the University of North Texas. Brian enjoys doing outdoor activities like fishing and camping.
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Ready to embark on a career adventure in Scottsdale, Arizona? This vibrant city nestled in the heart of Maricopa County offers a perfect blend of desert landscapes, world-class resorts, and a thriving arts scene, promising endless growth opportunities for job seekers. From exploring the iconic Camelback Mountain to indulging in Southwestern cuisine at local favorites like The Mission, Scottsdale is a place where career aspirations and quality of life harmoniously coexist. With nearby attractions like the Scottsdale Museum of Contemporary Art, Taliesin West, and the Scottsdale Stadium - home to the San Francisco Giants during spring training - there is no shortage of unique experiences waiting to be discovered. Dive into our job listings today and unlock your full potential in this dynamic and enchanting city!