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Help Desk Support

Scottsdale, AZ 85250

Posted: 02/09/2024 Employment Type: Contract Industry: Professional Services Job Number: 7702 Pay Rate: 25.00

Job Description

Wheeler Staffing Partners is hiring for a Desktop Support position. The Desktop Support will be supporting centers across the network with daily projects and activities as directed. Responsibilities include maintenance of IT equipment throughout the environment, managing multiple customer requests simultaneously including troubleshooting of all IT related equipment such as PCs, wireless handheld devices, printers, MACs, and other end user devices. The position will also require supporting of multiple locations remotely. This position reports directly to the IT Manager of the Services Support Desk.

Location: Scottsdale, AZ (Hybrid)
Contract Duration: 6 months


Responsibilities
  • High attention to detail to support users with technical issues over the phone and email while providing exceptional customer service.
  • Follow standard Deskside operating procedures; accurately update tickets using the defined tracking software and processes.
  • Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
  • Work well with other members across the business to escalate or resolve tickets as quickly as possible.
  • Take responsibility for issues from start through to a successful resolution.
  • Exercise professionalism when working in our dynamic, fast paced environment.
  • Take ownership of your work with limited supervision.
  • Provide moderately complex technical support for end users.
  • Lead installation, configuration, and maintenance efforts related to computer operating systems with an emphasis on macOSX.
  • Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures
  • Maintain adequate knowledge of operating systems and application software used to provide a high level of support.

Qualifications
  • Tier 2/Mac support experience
  • Associate or Bachelor degree in computer science and/or 3-5 years’ work experience in the specialty area or an equivalent combination of education and experience, required.
  • Experience troubleshooting integrated and interdependent computer systems with an emphasis on macOSX.
  • Ability to prioritize work priorities based on department and production objectives.
  • Excellent written and verbal communication skills.
  • Ability to work and make decisions independently in a fast-paced environment.
     
WSP specializes in filling your company’s contract, contract-to-hire, direct hire, contingency, and executive positions with professional candidates. From our Executive Retained Search Teams, Direct Hire and Contract Staffing Professionals, and RPO Service offerings we create models to deliver a world-class service, with a sense of urgency and professionalism. Our connections and our candidates combined with a staff backed by over 20 years of experience, ensure that our clients are seeing the right candidates for their career openings.
WSP is committed to creating a diverse environment and is proud to be an equal opportunity employer.
 

Meet Your Recruiter

Brian Pratt
Director RPO and VPO Services

Brian Pratt is the Director of Recruitment Process Outsourcing (RPO) for Wheeler Staffing Partners.  He outsources the management of the recruitment function (in whole or part) to a third-party expert to drive cost, quality, efficiency, service, and scalability benefits.

            Brian attended Louisiana Tech University on a baseball scholarship where he discovered Recruiting; he has been working in the Recruiting and Staffing industry for over 30 years and has been with us for a year.  He chose Wheeler because “Wheeler was best positioned to quickly adapt to the changing landscape of recruiting during this very difficult time” and describes his time here as client-focused and driven.

            Brian is originally from the DFW area where he currently subsides with his family.  He and his wife have been married for 29 years and have two boys who both graduated from the University of North Texas.  Brian enjoys doing outdoor activities like fishing and camping. 

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