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Front Office Assistant
Job Description
Front Office Assistant
Location: Princeton Junction & Mercerville, NJ
Employment Type: Contract
Work Arrangement: Onsite (Split Schedule: 3 Days in Mercerville | 2 Days in Princeton Junction)
Schedule: Monday–Friday | 8:30 AM–5:30 PM
Compensation: $21.00–$22.00 per hour
Position Overview
Wheeler Staffing Partners is seeking a professional and customer-focused Front Office Assistant for an onsite contract opportunity supporting two practice locations in Princeton Junction and Mercerville, New Jersey. This position serves as the first point of contact for patients and is responsible for creating a welcoming experience while ensuring efficient front office operations.
The ideal candidate has previous experience in a dental or medical office, excels at multitasking, and is committed to delivering exceptional customer service in a fast-paced healthcare environment.
Key Responsibilities
Patient Reception & Customer Service
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Welcome and check in patients in a friendly, professional manner.
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Serve as the primary point of contact for patient inquiries in person and over the phone.
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Deliver exceptional customer service while maintaining patient confidentiality and HIPAA compliance.
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Coordinate patient flow with clinical staff to help maintain an efficient schedule.
Scheduling & Registration
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Schedule, reschedule, and confirm patient appointments.
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Prepare and maintain accurate patient records.
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Update patient demographic and insurance information within the practice management system.
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Ensure patient information is complete and accurate prior to appointments.
Insurance & Payment Processing
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Verify patient insurance eligibility and benefits.
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Collect co-pays, outstanding balances, and patient payments.
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Respond to basic billing and financial questions, escalating complex issues as appropriate.
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Maintain accurate payment and financial documentation.
Administrative Support
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Answer incoming phone calls and route inquiries appropriately.
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Perform general administrative and front office duties as assigned.
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Support daily office operations to ensure a positive patient experience.
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Assist the Practice Manager with additional administrative responsibilities as needed.
Qualifications
Required
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High school diploma or GED.
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Minimum of one (1) year of front office experience in a dental or medical practice.
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Experience scheduling patient appointments in a healthcare setting.
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Proficient computer and data entry skills.
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Strong customer service, communication, and interpersonal skills.
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Excellent organizational, multitasking, and time management abilities.
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Ability to work efficiently in a fast-paced clinical environment.
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Professional, dependable, and team-oriented.
Preferred
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Experience in an oral surgery, dental specialty, or medical specialty practice.
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Knowledge of dental or medical insurance verification and patient registration.
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Experience collecting patient payments and discussing financial responsibilities.
Physical Requirements
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Prolonged periods of sitting, standing, and working at a computer.
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Frequent interaction with patients and office staff throughout the day.
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Ability to lift and move office supplies weighing up to 15 pounds as needed.
Benefits
Eligible full-time employees may receive:
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Medical insurance
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Vision insurance
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Life insurance
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401(k) with company match
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Flexible Spending Account (FSA)
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Paid Time Off (PTO)
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Employee discounts
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Free parking
Why Work With Wheeler Staffing Partners
At Wheeler Staffing Partners, we connect talented professionals with leading healthcare organizations that value exceptional patient care and operational excellence. Our team is committed to helping candidates find opportunities that support long-term career growth while providing personalized guidance throughout every step of the hiring process.
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Ready to take the next big step in your career? Explore job opportunities in and around Mercerville, New Jersey - where growth and opportunity await! Nestled in the heart of Mercer County, Mercerville boasts a charming blend of suburban tranquility and urban excitement. With easy access to cultural landmarks like Grounds For Sculpture and Patriots Theater at the War Memorial, as well as tantalizing cuisine like tomato pies from nearby Trenton, this region offers a unique mix of art, entertainment, and culinary delights. Consider joining the thriving job market surrounded by lush parks, such as Veterans Park, or catching a game at the Trenton Thunder stadium. Discover the irresistible charm of Mercerville and kickstart your career today!