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Field Service Technician, IA

Des Moines, IA 50312

Posted: 05/22/2023 Employment Type: Direct Hire Industry: IT / Engineering Job Number: 7325 Pay Rate: 22.00

Job Description

Wheeler Staffing Partners is hiring a Field Service Technician in Des Moines, IA. The Field Service Technician will be responsible for the direct management of all aspects of total customer service and care with clients. You will work independently to troubleshoot and repair a variety of high-speed cash-handling equipment; tracking and management of parts/tools; and staying abreast of changes in technical and functional elements of the company’s equipment.

Field Service Technician Job Responsibilities:
  • Ensure overall customer satisfaction
  • Diagnose system problems and make repairs
  • Keep customer apprised of progress during maintenance or a down system situation
  • Document system problems and preventative maintenance in customer site log
  • Gather and record machine information to monitor performance
  • Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
  • Make recommendations for improving the service, reliability, and performance of our equipment
  • Escalate difficult technical problems by seeking timely advice or assistance from technical support
  • Establish preventative maintenance schedules and implement according to company specifications
  • Any other job responsibilities as assigned within scope of position
Field Service Technician Job Requirements:
  • Excellent customer service and communication skill
  • Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
  • Logical trouble shooting skills and capability to isolate problems at PCB or component level
  • Ability to effectively work with electric schematics, logic diagrams, and mechanical drawings
  • Understanding of AC/DC power distribution and digital/analog circuitry
  • Trained in the maintenance and repair of electro-mechanical machines
  • Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM’s or copier machines experience is preferred
  • 3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience
  • Hold a Valid Driver’s License

WSP specializes in filling your company’s contract, contract-to-hire, direct hire, contingency, and executive positions with professional candidates. From our Executive Retained Search Teams, Direct Hire and Contract Staffing Professionals, and RPO Service offerings we create models to deliver a world-class service, with a sense of urgency and professionalism. Our connections and our candidates combined with a staff backed by over 20 years of experience, ensure that our clients are seeing the right candidates for their career openings.
WSP is committed to creating a diverse environment and is proud to be an equal opportunity employer.


Meet Your Recruiter

Channing Earles

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