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Customer Service Representative, Onsite

Dallas, TX 75001

Employment Type: Contract Industry: Professional Services Job Number: 8268 Pay Rate: 18.00

Job Description


Customer Service Representative (Onsite)

Employment Type: Contract
Pay: $18/hr 
Location: Fully onsite - Addison, TX 75001
Schedule:
  • 3 positions: Monday - Friday, 8 AM - 4 PM
  • 1 position: Monday - Friday, 9 AM - 6 PM
  • 2 positions: Wednesday - Sunday, 8 AM - 4 PM
Job Summary:
Seeking Customer Service Representatives to join our Operations department to provide a high level of support and expertise, ensuring client requests are handled properly from job creation to completion. The ideal candidate will have a great attitude, willingness to learn, and be eager to advance their career. This role requires flexibility to work various schedules, including evenings and weekends.

Responsibilities:
  • Manage and maintain job requests submitted by new and existing clients.
  • Be readily available to respond, address, and resolve any client issues or requests.
  • Ensure timely and effective communication with clients regarding job status.
  • Execute clear definition of customer order-based activities, deliverables, and outcomes.
  • Multi-task through email, phone, SMS, or other communication channels with clients.
  • Identify and resolve customer issues with discretion while handling sensitive information.
  • Work collaboratively in a team environment.
  • Meet daily service level objectives and goals.
  • Perform additional duties as assigned.
Client & Hauler Communications:
  • Communicate with clients and vendors via email, phone, and text.
  • Create new inbound job requests via email, phone, and text.
  • Update internal tracking systems with job photos, notes, hauler payments, and required documentation.
  • Inform clients of delays, completions, and cancellations regarding service requests.
  • Research, onboard, and assign new vendors as needed.
Job Requirements:
  • Intermediate knowledge of Microsoft Office applications (Outlook, Word, Excel) and the ability to navigate web-based and text programs.
  • Dispatching experience is a PLUS.
  • Must be willing to work onsite.
  • Minimum one year of clerical, customer service, or data entry experience.
  • Ability to start and stop tasks while keeping track of progress.
  • Strong prioritization and multitasking abilities.
  • Ability to work in a fast-paced environment with many intricate items to manage.
  • Excellent organizational skills.
  • Strong critical thinking abilities.
  • College degree or equivalent preferred.

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