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Wheeler Staffing Partners
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Customer Service Representative
Location:Â Addison, TX 75001
Employment Type: Full-Time, Onsite
Pay Rate: $18/hrÂ
Shift Schedules Available:
Training: Preferably the first day of training from 8 am – 4 pm; however, adjustments can be made for later shifts.
Overview:
Our client is seeking a dedicated Customer Service Representative to join their team in the Operations department. This role primarily involves dispatching, customer service, and vendor relations. The ideal candidate should have a strong background in customer service and some experience in dispatching, with excellent communication skills and proficiency in Microsoft Office applications (Word, Excel, Teams, etc.).Â
Key Responsibilities:
Client and Vendor Communications:
Rachel Wiseman
Customer Service Representative, Onsite
Posted: 08/27/2024
2024-08-27
2024-10-17
Employment Type:
Contract
Industry: Professional Services
Job Number: 8041
Pay Rate: 18.00
Job Description
Customer Service Representative
Location:Â Addison, TX 75001
Employment Type: Full-Time, Onsite
Pay Rate: $18/hrÂ
Shift Schedules Available:
- Monday to Friday: 10 am – 6 pm
- Evening Shift (Monday to Friday): 2 pm – 10 pm
- Weekend Shift: Wednesday to Sunday or Thursday to Monday, 10 am – 6 pm
Training: Preferably the first day of training from 8 am – 4 pm; however, adjustments can be made for later shifts.
Overview:
Our client is seeking a dedicated Customer Service Representative to join their team in the Operations department. This role primarily involves dispatching, customer service, and vendor relations. The ideal candidate should have a strong background in customer service and some experience in dispatching, with excellent communication skills and proficiency in Microsoft Office applications (Word, Excel, Teams, etc.).Â
Key Responsibilities:
- Manage and maintain job requests submitted by new and existing clients.
- Respond to and resolve client and vendor inquiries promptly and professionally.
- Ensure timely communication with clients regarding job status, delays, completions, and cancellations.
- Execute customer order-based activities, ensuring clear deliverables and outcomes.
- Multitask across various communication channels (email, phone, SMS) to handle client requests.
- Identify and resolve customer issues while maintaining confidentiality and sensitivity.
- Work collaboratively within a team environment to meet daily service level objectives and goals.
- Perform additional duties as assigned by management.
Client and Vendor Communications:
- Communicate effectively with clients and vendors via email, phone, and text.
- Create and manage new job entries through
Meet Your Recruiter
Rachel Wiseman
Recruiter
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