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Wheeler Staffing Partners
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https://www.wheelersp.com
https://www.wheelersp.com
USD
20.00
HOUR
true
Bilingual Customer Service Representative
Posted: 04/02/2024
2024-04-02
2024-05-10
Employment Type:
Contract to Hire
Job Number: 7776
Pay Rate: 20.00
Job Description
Wheeler Staffing Partners is seeking a Customer Service Representative. This role is responsible for providing excellent customer service by answering incoming customer phone calls in a high-paced call center environment. This position is contract-to-hire. Applicants should possess a minimum of one year of customer service experience in a call center setting, along with fluency in both English and Spanish.
Location: Onsite - Fort Worth, TX
Schedule: Monday-Friday from 8 am to 5 pmÂ
Salary: $20/hr
Job Responsibilities:
Job Requirements:
WSP specializes in filling your company’s contract, contract-to-hire, direct hire, contingency, and executive positions with professional candidates. From our Executive Retained Search Teams, Direct Hire and Contract Staffing Professionals, and RPO Service offerings we create models to deliver a world-class service, with a sense of urgency and professionalism. Our connections and our candidates combined with a staff backed by over 20 years of experience, ensure that our clients are seeing the right candidates for their career openings.
WSP is committed to creating a diverse environment and is proud to be an equal-opportunity employer.
Location: Onsite - Fort Worth, TX
Schedule: Monday-Friday from 8 am to 5 pmÂ
Salary: $20/hr
Job Responsibilities:
- Â Answers inbound calls and emails from customers regarding concerns and inquiries
- Â Accurate documents in a company system.
- Â Routes calls and e-mails appropriately
- Â Operates accurately and efficiently in a fast-paced environment.
- Â Builds customer service knowledge by taking initiative for learning additional processes.
- Â Consistently meets department metrics.
- Â Maintains compliance with company policies and procedures.
Job Requirements:
- High school diploma
- Â College credit preferred.
- Â 1+ years related experience within a call center setting.
-  English/Spanish required.
- Â Excellent oral, written and communication skills with ability to communicate at all levels.
- Â Flexibility in work hours - including a variable work schedule, occasional nights, holidays, and weekends. (Must be available to work overtime, as dictated by business needs)
- Â Microsoft Office experience
- Â Ability to work in a fast-paced environment.
- Â Ability to de-escalate difficult situations by staying positive and maintaining composure.
WSP specializes in filling your company’s contract, contract-to-hire, direct hire, contingency, and executive positions with professional candidates. From our Executive Retained Search Teams, Direct Hire and Contract Staffing Professionals, and RPO Service offerings we create models to deliver a world-class service, with a sense of urgency and professionalism. Our connections and our candidates combined with a staff backed by over 20 years of experience, ensure that our clients are seeing the right candidates for their career openings.
WSP is committed to creating a diverse environment and is proud to be an equal-opportunity employer.
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About Fort Worth, TX
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